Shipping Policy

Effective Date: 5 September 2025

At Ayoo, we are committed to ensuring that your orders are processed and delivered in a timely manner. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

• Orders are typically processed within [X business days, e.g., 1–2 business days] after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email with your order details once your purchase is completed.

2. Shipping Methods & Delivery Times

• We offer standard and/or express shipping options (where available).

• Estimated delivery times are:

  • Local Deliveries (Mauritius): [X–X business days]

  • International Deliveries (if applicable): [X–X business days depending on destination]

• Please note that delivery times are estimates and may vary due to external factors such as customs, weather, or courier delays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on the delivery location and selected shipping method.

• Free shipping may be offered on certain promotions or minimum order values (if applicable).

4. Tracking Orders

• Once your order has been shipped, you will receive a tracking number (if available) via email.

• You can use this tracking number to monitor the status of your shipment.

5. Shipping Restrictions

• We currently ship to Mauritius.

• For international orders, availability may vary depending on the country.

• We do not ship to P.O. Boxes or restricted areas.

6. Damaged or Lost Packages

• If your order arrives damaged, please contact us within [X days, e.g., 3 days] of delivery with photos of the product and packaging.

• In the event of a lost package, we will work with the courier service to resolve the issue.

7. Contact Us

For any questions regarding shipping, please contact us at:
Email: info@ayoo.mu
Address: Mauritius