Customer Policy

Effective Date: 5 September 2025

At Ayoo, we value our customers and are committed to providing transparent, fair, and reliable services. This Customer Policy explains our commitment to you, as well as your responsibilities when using our services.

1. Our Commitment to Customers

We promise to:

• Treat all customers with fairness, respect, and professionalism

• Provide clear and accurate information about our services

• Deliver products and services in a timely and reliable manner

• Protect customer data in accordance with our Privacy Policy

• Handle complaints and feedback promptly and fairly

2. Customer Responsibilities

By using Ayoo’s services, customers agree to:

• Provide accurate and up-to-date information when requested

• Use our services in a lawful and respectful manner

• Respect the rights of other users and our team

• Make timely payments for products or services (if applicable)

• Comply with our Terms & Conditions

3. Customer Communication

• We may contact you via email, phone, or other channels regarding your account, services, or updates.

• Customers may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

4. Complaints & Dispute Resolution

• If you are unsatisfied with our services, please contact us at info@ayoo.mu.

• We will investigate and respond to all complaints promptly.

• Disputes will be handled in accordance with our Terms & Conditions and applicable laws of Mauritius.

5. Policy Updates

We may update this Customer Policy from time to time. Any changes will be posted with a new “Effective Date.”

6. Contact Us

If you have any questions or concerns about this Customer Policy, please contact us at:
Email: info@ayoo.mu
Address: Mauritius